Payment, Cancellation, and Refund Policy

LAST UPDATED: December 16, 2021

Students are obligated to ensure they place the Info@CyberSecurityTrainingCo.com email address in their Safe Senders list and are obligated to monitor their emails for regular communication. A failure to do so and/or a failure to respond within specified time frames noted in this Policy and in the communications will forfeit certain rights noted below and in the communications.

Cyber Security Training and Consulting LLC accepts registrations on a first-come, first-served basis, determined by the postmark date Cyber Security Training and Consulting LLC receives payment in full for training fees (check or credit card authorization form).

All training courses developed and/or delivered must be paid in full prior to delivery and/or, in the case of custom-developed course, transitioned to customer.

Student (“Student”) registrations are defined as individuals who register for public courses regardless if they are employed by or associated with an Organization.

Organization (“Organization”) registrations are defined as public and private companies that register one or more students as part of a pre-negotiated, organizationally-invoiced training program.

Organization’s that have purchased on-site training are responsible for all venue, travel and expenses incurred by Cyber Security Training and Consulting LLC in relation to the scheduled and delivered training, regardless if the training is canceled or rescheduled. These fees are due and payable immediately upon invoice, regardless if the training is canceled or rescheduled.

Unless otherwise agreed to in writing between Cyber Security Training and Consulting LLC and a Student or Organization, the following payment terms apply:

All training must be pre-paid in full upon course registration
Attendance is not confirmed until payment in full is received
Organizations may apply the following supplemental invoice payment terms:

A 50% deposit is due a minimum of 45 business days prior to the first day of class

The remaining 50% balance is due a minimum of 30 business days prior to the first day of class

If Student or Organization Cancels Training:

The Student or Organization may cancel/withdraw from a course without cause upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com) at any time prior to the event based upon Refund Window terms. Notice must be received prior to 9 a.m. Mountain Standard Time/ GMT-7.

Original training dates are used to establish the start date of the Refund Window. Delays due to factors outside the control of Cyber Security Training and Consulting LLC do not extend the start date of the Refund Window.

There are no partial refunds for Discounted Packages unless a course within that package is removed and not replaced by another relevant, equal or similar-purposed course.

Refund Window:

30 or more business days prior to the first day of class selected on initial purchase: 100% Refund minus US$ 250
10 to 29 business days prior to the first day of class selected on initial purchase: 50% Refund minus US$ 250
Less than 10 business days prior to the first day of class selected on initial purchase: No Refund

If Cyber Security Training and Consulting LLC Cancels Training:

Cyber Security Training and Consulting LLC reserves the right to cancel training 15 calendar days in advance for any reason. In this case, Cyber Security Training and Consulting LLC’s liability shall be limited to one or more alternative training dates. If no alternative training date is made available students are entitled to a refund of any unused portion of training.

Students are encouraged not to confirm any travel plans or incur any expenses related to course attendance prior to confirming course delivery. Cyber Security Training and Consulting LLC waives any and all liability for any costs incurred by a Student or Organization aside from the approved refund of pre-paid course registration fees.

If Training is Delayed Due to Factors Outside Cyber Security Training and Consulting LLC’s Control:

Delays in training due to factors that are outside the control of Cyber Security Training and Consulting LLC are not eligible for refund. Students will be given the option for rescheduling.

We will send communications to students who do not have a current and accurate selection of training dates in an effort to rectify the situation. A student’s failure to respond to requests to specify training dates within 5 (five) business days results in a forfeiture of all rights to a refund but students still retain the right to the training purchased.

Rescheduling:

Students may request to be rescheduled to attend a future training course. The Student will have one (1) year from date of purchase to attend training. The burden is on the Student to track when the one year period expires; Cyber Security Training and Consulting LLC.

Student rescheduling requests must be received ten (10) business days or more prior to the training upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com). Unless there is a documented medical emergency, rescheduling requests made within less than ten (10) business days will not be honored and course registration fees and rights to the training forfeited by the Student; there is no refund.

Rescheduling training does not extend the Refund Window.

If training is rescheduled by Cyber Security Training and Consulting LLC due to any reason, including factors within or outside of the control of Cyber Security Training and Consulting LLC, students will be notified of their options for rescheduling. Students who fail to respond to offers for rescheduling within 5 (five) business days forfeit all rights to a refund but still retain the right to the training purchased.

Organizations may request training be rescheduled instead of receiving a refund. Organization training rescheduling requests must be received ten (10) business days or more prior to the training upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com). Organizations have up to one (1) year from the originally scheduled training date to receive the purchased training. Cyber Security Training and Consulting LLC will do its best to accommodate the Organization’s requested rescheduling, however, is under no obligation to accommodate the requested new training dates requested by the Organization.

* Please Note – Fees paid will depend on the location and venue of the training event. Local taxes may be charged in addition, where applicable. Note: Cyber Security Training and Consulting LLC will not accept third party payments or applications for any course applicant unless the third party is a government agency, the applicant’s employer, or is otherwise authorized by Cyber Security Training and Consulting LLC prior to the registration being accepted.